We appreciate how frustrating and inconvenient this can be.
In the rare occurrence that you have received a faulty or damaged product, you are more than welcome to return these products to any Smiggle Singapore store for an immediate exchange, refund or replacement.
Finding your nearest Smiggle store is very easy - simply head to the Our Stores page and view the complete store list or search for your closest store using your town, city or postcode or your current location.
Please have your invoice or order confirmation email to hand when visiting the store.
Please note: If you wish to obtain a refund in our Singapore stores, we can only refund via cash or Gift Card. If you wish to obtain a refund to your original online payment method of Credit Card or PayPal, please get in touch with our Customer Service team with your order number and images highlighting the fault/damage so they can help resolve this for you.
Should you wish to return any faulty or damaged items from your order back to us by post, please get in touch with our customer service team with your order number and images highlighting the fault/damage so they can help resolve this for you.
Returns from Malaysia
If you would like to return an Online order from Malaysia, please contact our Customer Service team who will assist you with this process.